Shipping policy

📦 Shipping Policy – Luvielle

Thank you for shopping with Luvielle.
This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order is shipped, you will receive an email with your tracking number.

Processing time does not include transit time.

2. Shipping Options & Delivery Times

Luvielle ships worldwide. Delivery times vary depending on the destination and shipping method selected.

Standard Shipping

  • Estimated delivery: 6–18 business days (depending on country)

  • Tracking: partial or full

  • Cost: calculated at checkout or free during promotions

Express Shipping

  • Estimated delivery: 3–10 business days

  • Tracking: full tracking

  • Cost: shown at checkout

Priority Shipping (when available)

  • Estimated delivery: 2–5 business days

  • Priority processing + full tracking

  • Cost: shown at checkout

Delivery estimates may vary based on weather conditions, holiday seasons, customs processing, or courier delays.

3. Shipping Confirmation & Tracking

Once your order is shipped:

  • You will receive a Shipping Confirmation email

  • The email will include a tracking link or number

  • You can track your order through the carrier’s website

Tracking updates may take 1–3 days to appear.

4. Shipping Destinations

We currently ship to:

  • United States

  • Canada

  • Europe

  • Australia & New Zealand

  • Latin America

  • Selected Asian and Middle Eastern countries

If your country is not available at checkout, shipping may not be supported at the moment.

5. Customs, Duties & Taxes

Some countries may require import duties or taxes upon delivery.

  • These charges are the customer’s responsibility.

  • Luvielle is not responsible for delays caused by customs.

  • If you refuse a package due to customs fees, shipping costs cannot be refunded.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate and complete.

Luvielle is not responsible for orders delivered to:

  • Incorrect addresses entered by the customer

  • Addresses missing apartment/suite numbers

  • Unclaimed packages

If the package is returned to us, we can:

  • Reship the order (new shipping fee required), or

  • Issue a partial refund (original shipping cost is non-refundable)

7. Delayed or Lost Packages

Delays can occur due to:

  • Customs inspections

  • Holidays or peak seasons

  • Weather disruptions

  • Courier delays

If your package is significantly delayed:

  • Contact us at gabrielmania3214@gmail.com

  • We will investigate with the carrier

  • If confirmed lost, we will reship or refund your order

8. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours

  • Include photos of the product and packaging

  • We will offer a replacement or refund depending on availability

9. Order Changes & Cancellations

Changes or cancellations can only be made before the order is shipped.
Once dispatched, the order cannot be edited or stopped.

10. Contact Us

If you have any questions about your shipment, feel free to contact us:

📨 Email: gabrielmania3214@gmail.com
🌐 Website: www.luvielle.com

Our support team is happy to help.